Use the Orders import type to create multiple orders from a CSV file, including orders that contain more than one SKU.

Once the import has completed successfully, the orders will appear in Pick & Pack ready to be processed.

Before you start

Make sure:

  • You have prepared the order information in a CSV file.
  • The required contract has already been created in Warehouse.
  • The SKUs included in the file exist against the selected contract.
  • You know which CSV columns contain the SKU and quantity information.


1. Upload the CSV file

Open the Uploads area in Warehouse and select Upload.

Select the Contract the orders belong to.

Enter a note to help identify the upload, then select Browse and choose the required CSV file from your computer.

Confirm the file to complete the upload.

Note: The contract selected at this stage should match the customer whose orders you are importing.
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2. Create a new import

Return to the Uploads area and select New Import.

Select Orders as the import type.

This import type supports orders that contain multiple SKUs.

Tip: Use Orders when a single order contains more than one SKU and quantity.

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3. Select the uploaded file

Select the CSV file you uploaded in the previous step.

Warehouse will read the file and display the available columns so they can be mapped to the correct order fields.


4. Map the CSV columns

Map each column in the CSV file to the corresponding Warehouse field.

If the file was downloaded directly from Shopify, many of the columns may be mapped automatically.

Review the mapping before continuing to make sure the information will be imported into the correct fields.

Note: Even when the columns are mapped automatically, check the mapping before performing the import.

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5. Map multiple SKUs and quantities

When an order contains multiple products, map each SKU together with its corresponding quantity.

Use the following pattern:

Product
Map to
First SKU
Item SKU 1
First SKU quantity
Item Qty SKU 1
Second SKU
Item SKU 2
Second SKU quantity
Item Qty SKU 2

Continue this pattern for any additional SKU and quantity columns included in the import file.

Tip: Always map the SKU and its quantity together. For example, Item SKU 1 should be followed by Item Qty SKU 1.

6. Remove the header row

If the first row of the CSV contains column headings, remove row 1 from the import data before continuing.

This prevents the column headings from being treated as an order.

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7. Perform the import

Review the selected file and column mapping.

When everything is correct, select PERFORM IMPORT.

Confirm the import when prompted.

Warehouse will process the file and display a message when the import has completed successfully.

Select OK to close the confirmation message.

Important: Check the file and column mapping before selecting PERFORM IMPORT. Incorrect mapping may create orders with incorrect information.

What happens next?

Once the import has completed successfully, the new orders will appear under:

Orders → Pick & Pack

Orders created using the Shopify Orders import type will be identified as Shopify imports in Warehouse.

Next step:
Open Pick & Pack and check that the imported orders and their stock lines are correct before continuing with the picking process.