You can also update the order's current status when a change is required.
Before you start
Make sure:
- The order has already been created in Warehouse.
- You have identified the order whose history you want to review.
- You only change the current status when an update is genuinely required.
1. Open Order Status History
Open the Order Status History tool for the order you want to
review.
Warehouse will display the previous status changes recorded against the
order.
2. Review the status history
The order's status history is displayed in chronological order, allowing you
to see how the order has progressed through the Warehouse workflow.
Review the history when you need to understand:
- Which statuses the order has previously held.
- How the order has progressed through processing.
- Whether the order has reached the expected stage of the workflow.
3. Check the current order status
Review the latest status shown against the order.
The current status should reflect the stage the order has reached in the
Warehouse process.
If the status is correct, no further action is required.
4. Update the order status
If the order's current status needs to be corrected, use the available status
option in Order Status History to select the required status.
Confirm the change and check that the order now shows the correct current
status.
What happens next?
If you only reviewed the history, no changes are made to the order.
If you updated the current status, the order will now reflect the new status
in Warehouse.